Old Mutual Move before it's too late

Hi everyone,

It is really sad to write this review about a brand that I trusted with my hard earnings.Recently I submitted an illness claim which I followed up with on many occasions, finally after weeks of my calls and emails, I received some communication, I further followed up.and was asked to wait another 7 working days, after 11 days of calls and emails, I finally received the approval letter dated 20 May 2025. Which payment was supposed to be made with 5 working days. I waited and called after 7 days NO Payment, after 10 days I called again, the consultant **** to me saying payment was released that morning with the exact time, it should take 24 hours to reflect, I gave it another 4 days nothing and No payment. I now emailed a senior , tried calling the senior, he is too busy to take my calls or in a meeting all the time , the untrained consultants don't know how to give correct feedback which is frustrating.I received NO replies to any of my emails since inception and today is the 07 of June 2025 and still NO payment done. I will take this up further, The reason for this review is to alert others , when they want our monies it's a quick process but getting paid out is frustrating. Move your insurance to avoid this from happening , it's purely a delay tactic not to pay.