Old Mutual Motherwell Branch

I visited Old Mutual Motherwell Branch today. The receptionist is so unfriendly, she doesn't even greet. What made me to decide to write here is the service I received. It was so poor that I cancelled my savings accounts with them. I arrived there at 14:30. After 30 min of waiting, my number was called and when I went to a consultant I was told to sit as she was assisting someone else. She eventually called me and after putting my details on the system she asked me to sit again so she can assist other people. I waited there until 16:00 and the lady who they claim to be the branch manager issues me a new ticket number which puts me at the end of the line after waiting so much. When I asked them why must I stand in a queue again because it was their fault that my 1st ticket number was deleted. She was so rude to the extent we were exchanging words in front of other clients. And when I asked her where can I complain about the incident (I was not aware she is the manager) she told me to ask the consultant who is going to assist me. My ticket number was only called at 16:50 when they were about to close and I couldn't even enquire about the things I went there for. The service in Old Mutual Motherwell is beyond poor. They lack customer service, they are very slow and the manager is just bad news. I wouldn't even recommend someone to go there.