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DERROL M

1 reviews | Active since Mar 2020

31 Mar 2020, 09:47

OLD MUTUAL MONEY MAKING SCHEME

OLD MUTUAL IS A ***** AND IS JUST THERE TO MAKE MONEY OUT OF ME. THEY DO NOT CARE ABOUT MY WELLBEING!!!!!! I HAVE HAD THE GREENLIGHT POLICY WITH OLD MUTUAL SINCE 2010. SOMEHOW THE BROKER SUBMITTED A LETTER TO CANCEL MY POLICY WITHOUT MY CONSENT AND MY KNOWLEDGE THERE OF. THIS WAS IN OCTOBER 2019. I HAVE BEEN BATTLING WITH OLD MUTUAL TO REVIVE MY POLICY. I SUBMITTED THE REVIVAL FORMS IN OCTOBER 2020 TO REVIVE MY POLICY. THEY STILL HAVE NOT REVIVED MY POLICY. WHEN I SEND THEM AN EMAIL IN MARCH 2020 THEY TOLD ME ITS TOO LATE AS I HAVE FORFEITED NY GRACE PERIOD OF 6 MONTHS!!! I HAD TO FORWARD THE EMAIL I HAD SEND IN OCTOBER 2019 AS THEY WERE SAYING I NEVER UTILISED MY GRACE PERIOD. THEY SEND ME ANOTHER EMAIL TODAY SAYING I NEED TO RESUBMIT MY MY REVIVAL FORM AND MY DOCTOR MUST NOW FILL IN A FORM TO VERIFY AN ILLNESS I ACQUIRED LONG AFTER I HAD THE OLD MUTUAL POLICY!!!! THERE IS NOW TALK OF UNDERWRITING.

FIRSTLY OLD MUTUALS BROKER THEY ASSIGNED TO ME CANCELS MY POLICY WITHOUT MY CONSENT. NOW THEY MAKING IT IMPOSSIBLE FOR ME TO REVIVE THIS POLICY I HAD SINCE 2010.

PLEASE HELP

0
Replies (2)
Old Mutual
Old Mutual's reply31 Mar 2020, 10:44
Official
Dear Derrol

I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you. Regards

Coleen AanhuizenOld Mutual Complaints Management
DM
DERROL M's update03 Apr 2020, 08:47
Reviewer Update
Coleen I am still waiting on a response for a claim I wanted to put in in June 2019. I have sent an email to request forms etc to put in my claim this was before you guys cancelled my policy. It was Old Mutual who failed to sent me the forms to complete. My premiums were paid up to date at the time of wanting to put my claim in but it was Old Mutual who failed to give me the forms.