Old mutual money account worst service EVER!!!!!

I have had the worst experience EVER with Old Mutual Money Account. My family from overseas sent me some money which was processed as an International transfer (inheritance). I was never told initially that i would need a Death Certificate, Confirmation of inheritance which would cost me money as its in Portuguese. After numerous emails back and forth i asked that the funds be transferred back to the Sender. I have waiting for feedback for over 3 weeks now. I just get told they are working on it. Today the 26th of December 2020 i received a call from a family member stating that NO communication has been made from Old Mutual Money Account. So in essence they have been lying to me for 3 weeks. IM AM BEYOND FURIOUS, I WANT THIS TO BE SORT OUT NOW!!!!!!! ITS MY 2 HELLOPETER COMPLAINT AND NOTHING HAS BEEN DONE!!!!!!!!!