Old Mutual Money Account very bad service and experience.

Old Mutual Money Account - *****ulent deduction by an app through my Apple Itunes account(family linked phone) resulted in me suspending my money Account. I was making a payment from my account when I saw the deductions of the *****sters. I called into the call centre and asked the lady to stop the payment as it still shows "Pending transaction" on my account. She informed me that the transaction is finalized when the money is no longer in my account and that I must take it up with Apple and the Police. I luckily only use this account as my secondary account with almost no money in it. I decided to not make use of this account again. This was end August 2023. Last week I received a statement from Old Mutual and I decided to just check why is the account still active, on a previous consultation(daughter's account) the Old Mutual consultant at Heidelberg branch told me that they automatically close an account after 3 months with no funds in it. Big was my surprise to see that the payment I made was reversed but the *****ulent transactions went through. This after the people I made the payment to asked about the payment and I send them proof of payment! No indication from Old Mutual that this payment was reversed! Now I am looking like a *****ster and fool in their eyes! This previous Saturday I went into Old Mutual at Heidelberg Mall to unsuspend(unblock) my account to access the reversed funds, after a lot of questions and time, being directed to the call centre, I was told that my account was unblocked and that I can transact again, even got a sms. I tried to log into my account but it still showed that the account was blocked, the lady told me that I must wait 10 minutes and then the account will be unblocked. Today Monday afternoon, it was still blocked, called into the call centre and was told that it was blocked again? Huh, that does not make sense, well after a lot of questions again, redialled after being cut-off and then lots of questions again from the beginning, my account was unblocked. Hallelujah! This is very bad customer service and of the 14 cubicles in Heidelberg only 2 was open on Saturday, today the system gave problems and info had to given a few times over and over. Very unprofessional! I am not even going to put in an effort to throw away my card as far as I can, after my treatment by Old Mutual I am not even going to put in that extra energy. I am going to stay far far away from Old Mutual Money Account in the future!!!