VT
Victor T
1 reviews | Active since Jan 2019
08 Jan 2025, 13:27
Old mutual money account unsafe
This Old Mutual/ Bidvest Bank is hands down the unsafest bank. How can ****mers get access to your savings account and transfers left and right as they wish
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
08 Jan 2025, 13:50Hi Victor
We have received your review and sincerely apologise for what had transpired on your Money Account. We will investigate this matter and will contact you directly if we require more information from you.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for what had transpired on your Money Account. We will investigate this matter and will contact you directly if we require more information from you.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Jan 2025, 13:50
Official
Hi Victor
We have received your review and sincerely apologise for what had transpired on your Money Account. We will investigate this matter and will contact you directly if we require more information from you.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for what had transpired on your Money Account. We will investigate this matter and will contact you directly if we require more information from you.
Regards
Old Mutual Complaints Management
VT
Victor T's updateReviewer Update
09 Jan 2025, 17:31Good afternoon. My money account problems been solved 90 %. Although I'm not happy with the lady in money account dept handling of my issue. I must applaud Mr. Ludwe Duma Financial consultant at the Kariega branch. He treated me with the necessary humanity. Your service Mr Duma WA top notch. Security measure was on par. Overall I'm satisfied with the handling especially Mr Duma.
VT
Victor T's update09 Jan 2025, 17:31
Reviewer Update
Good afternoon. My money account problems been solved 90 %. Although I'm not happy with the lady in money account dept handling of my issue. I must applaud Mr. Ludwe Duma Financial consultant at the Kariega branch. He treated me with the necessary humanity. Your service Mr Duma WA top notch. Security measure was on par. Overall I'm satisfied with the handling especially Mr Duma.
Old Mutual's replyOfficial
09 Jan 2025, 17:48Good afternoon, thank you for reaching out and sharing your experience. We’re glad to hear that your account issues have been largely resolved. We appreciate your feedback regarding our money account department, and we apologise for any frustration you experienced.
It’s fantastic to know that Mr. Ludwe Duma provided you with exceptional service and treated you with the care and respect you deserve. We will ensure that your compliments are passed along to him and his team.
Your satisfaction is important to us, and we’re committed to continuously improving our services. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Regards
Old Mutual Complaints Management
It’s fantastic to know that Mr. Ludwe Duma provided you with exceptional service and treated you with the care and respect you deserve. We will ensure that your compliments are passed along to him and his team.
Your satisfaction is important to us, and we’re committed to continuously improving our services. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Jan 2025, 17:48
Official
Good afternoon, thank you for reaching out and sharing your experience. We’re glad to hear that your account issues have been largely resolved. We appreciate your feedback regarding our money account department, and we apologise for any frustration you experienced.
It’s fantastic to know that Mr. Ludwe Duma provided you with exceptional service and treated you with the care and respect you deserve. We will ensure that your compliments are passed along to him and his team.
Your satisfaction is important to us, and we’re committed to continuously improving our services. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Regards
Old Mutual Complaints Management
It’s fantastic to know that Mr. Ludwe Duma provided you with exceptional service and treated you with the care and respect you deserve. We will ensure that your compliments are passed along to him and his team.
Your satisfaction is important to us, and we’re committed to continuously improving our services. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Regards
Old Mutual Complaints Management