TL
Thuso L

1 reviews | Active since Jun 2023

01 Jun 2023, 13:44

Old Mutual Money Account Troubles

I had my salary in foreign currency payed into Old Mutual Money Account in December, but to-date I still have not received the money. I'm told they are unable to trace my money, that is just gross incompetence, all my colleagues received their salaries from their banks with no hussle, just not me. I am very unhappy with Old Mutual Money Account and I don't recommend that people subscribe to this product. After being sent back and forth, them asking for various documents but I still have not received my money. Totally unacceptable..

0
Replies (1)
Old Mutual
Old Mutual's reply01 Jun 2023, 13:48
Official
Good day Thuso 

We received your review of 01 June 2023

We sincerely apologize for your service experience. 

We will investigate the matter and contact you directly should we require additional information. 

Regards 
Bilqees Carelse 
Old Mutual Complaints Management