OLD MUTUAL MONEY ACCOUNT MALFUNCTION

I have a Money account with Old Mutual where I save but rarely swipe, either than buying airtime using the app. Today I had to buy airtime twice because the transaction did not appear in my notifications, neither have i received the airtime. I seriously am frustrated now because I am not sire whether it is a technical glitch. This has never happened before. I am highly disappointed.

Good part is that my money is safe in my Savings.