RS
Roxanne S

1 reviews | Active since May 2019

23 Jun 2025, 09:05

OLD MUTUAL MONEY ACCOUNT IS THE ABSOLUTE WORST

THE OLD MUTUAL MONEY ACCOUNT IS THE WORST!!! STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (3)
Old Mutual
Old Mutual's reply23 Jun 2025, 09:23
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
RS
Roxanne S's update23 Jun 2025, 11:48
Reviewer Update
Your ridiculous automated response makes no difference to your horrific app. Immediate payments are never available. Transferring money from savings to your main account works less than half of the time. SMS's for purchased are received DAYS later. Buying electricity is a gamble on its own. It is by far the very worst bank in this country. In what world do you still have a bank where if you report ***** do they tell you to GO TO THE POLICE STATION FOR AN AFFIDATID (LIKE THAT MEANS ANYTHING IN THIS COUNTRY) AND THEN GO HAND IT IN AT THE BANK SO THEY CAN INVESTIGATE. Its just to stall the process so that you can do nothing about it anyway.
Old Mutual
Old Mutual's reply23 Jun 2025, 12:54
Official
Dear Roxanne,

We note your comments, please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
Old Mutual Complaints Management