Old Mutual Money Account Is Pathetic

I’m rating Old Mutual 1-star because I don’t have an option to give them a 0-star. Old Mutual is the most pathetic financial services provider in South Africa. I took out a Money Account card with them. Little did I know that they’ll make me drown in the ocean of disappointment, unprofessionalism, and lack of good customer service.

1) Old Mutual money account charges are ridiculously high when you withdraw from other banks (I once withdrew R50 from FNB (I didn’t have a choice because they only have 1 pathetic ATM in South Africa) and the charges were also R50.

2) Their Mobile app is worse than Mobicell cellphone. It is slow like a Toyota zola budd taxi, has too many bugs, and doesn’t have any useful functions except to check your balance and download their lousy payslip.

3) Branches and customer care lines are crammed with inexperienced consultants that will give you mixed information.

I was ****** and my Money account card and Id were taken from me. When I called customer care, a manager told me that I need an Id (remember the branch had told me a driver’s licence will okay). I explained to the manager that it’s already too late because my payday is the following day. I can’t get an ID in 10 minutes. He then told me that I must borrow money from people (while he doesn’t know my background).

As a customer I was never told that If a bank card is suspended I will need to present an ID after I took out the MONEY ACCOUNT CARD. Pathetic service!!! All they had to do is remove the suspension on my account but they failed.

I’m closing my money account and advise all south Africans to avoid depression by not taking old mutual money account!!!!