NM
Nkelekane M
1 reviews | Active since Apr 2014
17 Jan 2024, 11:02
Old Mutual Money Account : Internal ***** Falacy
On January 4th used Old Mutual Money Account app to fund the account from my ABSA card. Usually I would use my Capitec card and money would be available within 5 minutes. It has been over 13 days with the money not reflecting in the account. I have sent through bank transaction statement indicating the fund leaving my ABSA account received a reference number. Since Monday the 15th January Money Account telephone calls to call centre agent is put on hold forever. Clicking "*" to speak to an agent leads to your call dropped no agent answer. The option to hold on hear a voice prompt about COVID 19 protocols of agents working from home. What kind of nonsesnce. This only just incensed me to fury as there seems to be no help Old Mutua. Them operating as a bank should just stop. I need my money back now.
Improve your apps for security or keep up to date with latest tech ****s to protect your clients and their money.
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Replies (2)NM
Nkelekane M's updateReviewer Update
18 Jan 2024, 09:19 It has been over five working days since the matter was escalated to the investigating team, When I should be getting feedback I cannot be able to speak to anyone. Five days was the time frame. They promised to come to a resolution, tell me what happened to my money. Time for feedback is now. I am enough with the same vague response, same response you have given is the same response given last week, how is it any different? I saw another Hellopeter review with another client who has had their money not reflecting since of early December 2023. We used the very system you provided us to fund the accounts but we got short end of the stick. The very system you provided failed me as well as others in the same rut, your clients, and your vague responses further perpetuate our frustrations with your facility and product and the way you continually isolate us. The bridge between your facility and Bidvest has some opening and instead of you addressing us your clients by first and recompense us as clearly we have sent through statements from other banks indicating funds have left for Old Mutual from respective accounts. Give me back my money then deal with Bidvest and your own internal systems and security and earn our trust back.
NM
Nkelekane M's update18 Jan 2024, 09:19
Reviewer Update
It has been over five working days since the matter was escalated to the investigating team, When I should be getting feedback I cannot be able to speak to anyone. Five days was the time frame. They promised to come to a resolution, tell me what happened to my money. Time for feedback is now. I am enough with the same vague response, same response you have given is the same response given last week, how is it any different? I saw another Hellopeter review with another client who has had their money not reflecting since of early December 2023. We used the very system you provided us to fund the accounts but we got short end of the stick. The very system you provided failed me as well as others in the same rut, your clients, and your vague responses further perpetuate our frustrations with your facility and product and the way you continually isolate us. The bridge between your facility and Bidvest has some opening and instead of you addressing us your clients by first and recompense us as clearly we have sent through statements from other banks indicating funds have left for Old Mutual from respective accounts. Give me back my money then deal with Bidvest and your own internal systems and security and earn our trust back.
NM
Nkelekane M's updateReviewer Update
22 Jan 2024, 11:47I was contacted by an Old Mutual agent and was promised an outcome over the weekend. What I heard from the conversation was that the money is being traced meaning it was intercepted by unwanted parties indication a security and encryption breach on your platform. I want my money back period, why is the wild goose chase also at my grief and time when it happened on your platform. As I mention pay me back the money into my ABSA account and pursue/trace at your own time. Do your own internal investigations and leave me out of it and return my money. Three weeks of back and forth hearing the same reasons. This is your liability why do we have to suffer like this.
NM
Nkelekane M's update22 Jan 2024, 11:47
Reviewer Update
I was contacted by an Old Mutual agent and was promised an outcome over the weekend. What I heard from the conversation was that the money is being traced meaning it was intercepted by unwanted parties indication a security and encryption breach on your platform. I want my money back period, why is the wild goose chase also at my grief and time when it happened on your platform. As I mention pay me back the money into my ABSA account and pursue/trace at your own time. Do your own internal investigations and leave me out of it and return my money. Three weeks of back and forth hearing the same reasons. This is your liability why do we have to suffer like this.