OLD MUTUAL MONEY ACCOUNT, DISGUSTING SERVICE

Why must I even give 1 Star??? DISGUSTING SERVICE!!! So over 40 days after I have completed the "formal dispute paperwork", 40+ Phone calls to customer services, and numerous empty promisers from "Supervisors" NOTHING has been done with regard to a deduction against my account after communication error on a point of sale terminal. Continual promises of "under investigation with Visa etc" but NOTHING done about it. The amount is not the issue here, its how BADLY OM and its team have dealt with this and communicated. I am now going to lay a charge of theft against OM and see what that brings! STAY CLEAR of OLD MUTUAL MONEY ACCOUNT....all it NOT well here!! The only saving grace has been one of the branch team trying their best to assist, yet even they seem to have given up! Raising their hands in defeat!