Old Mutual Money Account Complaint

My Old Mutual Money Account was compromised over the festive season. I received numerous SMS's of Uber transactions and Hotel Stay deductions. I immediately reported the case to the Old Mutual branch in Eerste River on the 27 December 2018 and was asked to complete a ***** claim form and had to get an affidavit from the Police office to accompany the complaint. The consultant advised that the investigation will take up to 15 working days. I even logged the complaint twice online, but is yet to received assistance. Their customer service is non-existent. I have to go to the branch in Eerste River to find out what the status is of my case. No-one called me to advise how far my case is. I am the one who have to run after Old Mutual....Do you think this is a company that cares about their client? You can make that decision yourself! On the 15th of January 2019 - 18 days later Eerste River branch called me to complete 8 papers for each transaction and R40.00 will be deducted for each reversal. Two days later on the 17th January I called to follow-up and Eerste River Consultant told me that I have to type a letter and signed it, including with my ID, to state that I didn't authorize these transactions. Furthermore it will now take another 15 working days for the investigation. Not sure if it will ever happen? This money was my savings and it was suppose to carry my family thru the month of January.- pay school fees, buy school clothes etc and I was ****** of it due to insufficient security at Old Mutual Bank. This is now the 3rd time this has happened with me on my Old Mutual Money account. I am so disappointed and disgusted with the service I've received. As soon as my monies is paid back I will closed all Accounts and Policies I have with Old Mutual because they are the worst Provider I have ever had to deal with.

I vow to never advise anyone to deal with Old Mutual - whether it is for savings or Policies. They are not worth it people. There are better Providers out there. Do your research!

I will also take this matter further to the Ombudsman.

I will see if this complaint will be attended to! Don't hold your breath?????

From a very discouraged and disappointed client.