OLD MUTUAL MONEY ACCOUNT

I had a bad experience with the money account at the atm Witbank Highland Mews. I withdrawn R950 to send to a friend in need of medication. No money was dispensed!! So i go in to the branch Witbank Highland Mews a lady helped me and then said i have to wait 2 hours for the money to be back in to my account now please now it is a emergency to get the money to my friend and my bank does not give me the option of instant transfers so you have to withdraw and pay in to who ever needs the money's account, so i say to the lady i can't wait 2hours the person needs that money now and guess what the manager comes over and said he will escalate the money to be paid in to my account but with a attitude and guess what he tells me you have to wait 2hours? and when i asked what i need to close my and my children's accounts he was more than willing to close my accounts, it was were i just walked out!

This was so unprofessional i will be closing all accounts with them, they were not considerate of me,my problem or my account with them. We live in a time were stuff like this needs to be sorted in minutes due to emergency that happens in seconds(Covid)

So i really think if you want a account stick to the normal banks, there were you go in withthe problem and it gets sorted on the spot.