OLD MUTUAL MONEY ACCOUNT BANKING APP

I am not someone to write reviews, but this was the cherry on the cake for me. I have an Old Mutual Money account. I have had this account for a few years with very few issues. The problem with old mutual is the times that I have had problems their service was ridiculous [Especially when it comes to their call center]. The fact that they inconvenience the client because their call center is not able to assist is beyond me. This morning I did a Multi Beneficiary Payment. Paid 8 beneficiaries at the same time. Never had an issue before. This morning the app decides to duplicate my payments. No error popped up nothing. Just saw my balance and new something was wrong. I contacted the call center immediately and in turn I am asked to go to a branch in order for them to complete a dispute form to send to the call center - lol. Obviously I asked her why I can't just do this direct with the call center. [Silence] Me wanting my money as soon as possible, then take a walk to the nearest branch [in the rain by the way]. Sat with a consultant named Keegan [St Georges Mall Branch] who was very helpful. Keeping in mind that I had to walk all that way just to contact the call center from the branch [How amazing is that]. But the call center was a mess. He contacted the call center from the branch where I had to do verifications etc. and then we had some problems as the consultant on the other side could not hear me. I handed the phone back to him and he called again. Now we are busy with another call center agent. Had to redo the verifications and I had to confirm all the payments that were duplicated. Then the call center agent assisting me does not tell me to hold on or anything, she speaks to someone in the background for quite some time. [All I hear is duplication] The person she spoke to then jumps on the phone and just starts talking in a language that I do not understand. I asked her if she was talking to me and she just kept on going like an energizer bunny. I eventually gave the phone back to Keegan and told him I am not understanding what is happening right now. He was as confused as I was. Eventually when her battery power ran out, she realized that there were people on the other side of the phone and she advised him that they cannot do anything on their side. [Oh my goodness what a surprise]. He then had to complete 8 pages and I have to wait for an investigation to happen, so I will hopefully get my money back within 13 days - LOL. I have to wait because I created this app that duplicated my payments. I have debits that will be going off soon, I wonder who will be paying my penalties????? The frustration and anger I experienced today just because I clicked pay on the Old Mutual Money account app was/is painful. I truly hope that this issue will be treated as urgent.