DV
Daniel V
1 reviews | Active since Feb 2023
17 Feb 2023, 10:25
Old Mutual Money Account - AVOID!!!!!
AVOID HAVING AN OLD MUTUAL MONEY ACCOUNT!!!!
I have no words for the service received from Old Mutual! I have an Old Mutual Money Account and have been trying for 36 days to get Old Mutual to clear a foreign payment into my account. At first, they could not trace the payment, then they finally traced the payment a week ago and they have still not transferred the funds into my account! The only way you can communicate with the team is via email. The more I ask Lloyd Losper to contact me, the more he ignores me. Same story with Nwabisa Mazimelo. Every email received they have a different excuse as to why they are not transferring the funds. I am beyond frustrated and disappointed in this shocking service!
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Replies (2)
Old Mutual's replyOfficial
17 Feb 2023, 10:26Dear Daniel
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply17 Feb 2023, 10:26
Official
Dear Daniel
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
DV
Daniel V's updateReviewer Update
21 Feb 2023, 12:23The saga continues with Old Mutual....day 40 for Old Mutual to do a simple international payment and still no update. The Old Mutual team eventually managed to trace the funds after 30 days .... even though all documentation was submitted. They confirmed on Friday, 10th February that the funds had been traced. 10 days later and THESE FUNDS HAVE STILL NIT BEEN TRANSFERRED INTO MY ACCOUNT!!! What is the problem? Each time I try to call, my query is escalated but it goes nowhere! I am beyond frustrated with this shocking service.
DV
Daniel V's update21 Feb 2023, 12:23
Reviewer Update
The saga continues with Old Mutual....day 40 for Old Mutual to do a simple international payment and still no update. The Old Mutual team eventually managed to trace the funds after 30 days .... even though all documentation was submitted. They confirmed on Friday, 10th February that the funds had been traced. 10 days later and THESE FUNDS HAVE STILL NIT BEEN TRANSFERRED INTO MY ACCOUNT!!! What is the problem? Each time I try to call, my query is escalated but it goes nowhere! I am beyond frustrated with this shocking service.