CM
Caswell M
1 reviews | Active since Sept 2017
24 Mar 2026, 13:22
Old Mutual money account and Bank *******
Extremely frustrated with Old Mutual! I transferred money from my Money Account to my OM account, but it was reversed back to the closed Money Account. Now I'm stuck - I can't access the funds and I don't know where my money is. I visited a branch and they couldn't help. Old Mutual, please assist me in resolving this issue and getting my money back.
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Replies (2)
Old Mutual's replyOfficial
24 Mar 2026, 13:32Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Mar 2026, 13:32
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
CM
Caswell M's updateReviewer Update
24 Mar 2026, 13:34Don’t tell me you will investigate as at the branch they didn’t assist, I want my money as in like today.
CM
Caswell M's update24 Mar 2026, 13:34
Reviewer Update
Don’t tell me you will investigate as at the branch they didn’t assist, I want my money as in like today.