CM
Cordelia M
1 reviews | Active since Sept 2011
10 Sept 2020, 08:07
Old Mutual Money Account
I have asked for money to be released back into my account in July. It's September and still nothing. I am so disappointed! Nobody seems to know how this needs to be done. I NEED THIS SORTED OUT PLLLLEEEAAASSSSSEEEE!!!!!!
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Replies (2)
Old Mutual's replyOfficial
10 Sept 2020, 09:14Dear Cordelia
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply10 Sept 2020, 09:14
Official
Dear Cordelia
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
CM
Cordelia M's updateReviewer Update
16 Sept 2020, 06:37- Hi Coleen, I'm extremely disgusted and disappointed by the service I've received, I got an email asking for proof and I restored asking what kind of proof and I haven't received a reply since! Yesterday I went to a branch and they called the call Centre for me, the lady on the phone said she was escalating this issue and asking for feedback from the relevant team, when I asked when will she get back to me with feedback, she muted me and hung up. The consultant at the branch was shocked himself and didn't know what to say and I left. This is absolutely disgusting and I wish i could close this stupid account but unfortunately I'm currently received maternity UIF. I used to urge everyone I know to open an account with OMF, now I will spread the word on how *********** they are and must stay away.
CM
Cordelia M's update16 Sept 2020, 06:37
Reviewer Update
- Hi Coleen, I'm extremely disgusted and disappointed by the service I've received, I got an email asking for proof and I restored asking what kind of proof and I haven't received a reply since! Yesterday I went to a branch and they called the call Centre for me, the lady on the phone said she was escalating this issue and asking for feedback from the relevant team, when I asked when will she get back to me with feedback, she muted me and hung up. The consultant at the branch was shocked himself and didn't know what to say and I left. This is absolutely disgusting and I wish i could close this stupid account but unfortunately I'm currently received maternity UIF. I used to urge everyone I know to open an account with OMF, now I will spread the word on how *********** they are and must stay away.