Old Mutual misleads clients getting them to sign up, and then changes the story at the time of claiming

A funeral policy was taken out in 2016, before finalizing i did tell Rinesh Manpath (OM Advisor) that my parents are divorced from 1998, but they still live together. I said I am taking out the policy for them and will pay debit off my account. The advisor said it will be better if the policy is on mums name. I am not an expert in policies, so i took the advise of the advisor.

In 2021 my dad has just passed, when i go to Old mutual to claim - they say the policy is on moms name, because they were divorced and my dad was not in fact the 'SPOUSE', I cannot get paid out,

How do you give me an introductory letter saying insured persons ? How do you capture the policy and details with incorrect information ? How do you debit my account month on month, and now cannot pay out ?

Is this your way of making money ????? Why dont you guys screen and train your advisors properly, instead of having them mislead customers ???? The divorce order and ID copies were given to the advisor as well.

Yesterday when i went to old mutual they said they need to investigate the matter, within the hour i received a mail to say the policy is void and cannot be paid. What has Old mutual done to investigate ??? In 1 hour how did you get through the advisor to verify, as his number is off when i tried to connect to him ! Now in our time of bereavement, we need to be worried about funds. So for 4 years we have paid for nothing !!!!