Old Mutual Misleading Customers
<p>People be warned not to invest with Old Mutual. Their financial advisors are ***** that will say anything to get your hard earned money. I fell into their trap. I did not even think of investing my money with them after resigning. Phoned them regarding my other policies and when the advisor found out that Im resigning he made it sound so amazing why I should invest with. Telling me that I can withdraw any amount as a once off and the rest will grow at great interest untill I reached retirement age, even the day my pension was transfered to them he still said the same, just to find out I can only withdraw 1/3 of my gard earned money. Even though I gave them proof in writting that he told me this, Old Mutual feels that I was not mislead. They **** care at all about their customers. All they care about is earned interest and commission on your hard earned money. I am far from done with you Old Mutual, Pinelands, Cape Town. </p>
Hi Roberto,
Thank you for your comments. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
Hi Roberto,
Thank you for your comments. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
And so I received email below that the investigation process on my claim will be completed on the 07 july 2016. Its the 11th july 2016 today and not a word from Old Mutual. This is a true Reflection on how Old Mutual lie and mislead their clients:
---------- Forwarded message ----------
From: Roberto Rensburg ********** />Date: Tuesday, 05 July 2016
Subject: RE: Hello Peter : R Rensburg : Policy ********** 2 (--OCM ********** 6--)
To: Guys Ester **********
Begin forwarded message:
From: OMEM CST Complaints Management 2 ********** />Date: 28 June 2016 at 15:29:34 SAST
To: ********** />Subject: RE: Hello Peter : R Rensburg : Policy ********** 2 (--OCM ********** 6--)
Reply-To: "OMEM CST Complaints Management 2" **********
Good day Mr Rensburg
The matter was initially sent to our Advice department to address.
You've since received their response and escalated the matter to the Internal Arbitrator's office. Escalated complaints are investigated and resolved within 10 working days of receiving your escalation.
I have requested copies of all calls made and documentation you signed with the advisor. Once received, I will do a full synopsis of the matter and address Old Mutual's final response to the Internal Arbitrator who will deliberate on the matter and provide you with a response. This entire process will be completed by 7 July 2016.
Kind regards
Kareemah Sulayman | Complaints Assessor
OMEM CST Complaints Management
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider
+27 (0)21 ********** (fax)
--OCM ********** 6-- (reference)
Old Mutual Logo
www.oldmutual.co.za
Are you registered for MyPortfolio? This free, secure service enables you to update your personal details, view your relevant Old Mutual documents and manage your investment details online. Register now at www.myportfolio.co.za
Old Mutual (South Africa) Limited is a proudly Level 2 empowerment contributor company in terms of the Financial Sector Code. Please access the link below to view our company’s 2014 BBBEE rating certificate.
http://www.oldmutual.co.za/about-us/transformation/black-empowerment/bee-certificates.aspx
Please click on the following link to read the Old Mutual legal notice:http://www.oldmutual.co.za/e-mail_legal_notice
And so I received email below that the investigation process on my claim will be completed on the 07 july 2016. Its the 11th july 2016 today and not a word from Old Mutual. This is a true Reflection on how Old Mutual lie and mislead their clients:
---------- Forwarded message ----------
From: Roberto Rensburg ********** />Date: Tuesday, 05 July 2016
Subject: RE: Hello Peter : R Rensburg : Policy ********** 2 (--OCM ********** 6--)
To: Guys Ester **********
Begin forwarded message:
From: OMEM CST Complaints Management 2 ********** />Date: 28 June 2016 at 15:29:34 SAST
To: ********** />Subject: RE: Hello Peter : R Rensburg : Policy ********** 2 (--OCM ********** 6--)
Reply-To: "OMEM CST Complaints Management 2" **********
Good day Mr Rensburg
The matter was initially sent to our Advice department to address.
You've since received their response and escalated the matter to the Internal Arbitrator's office. Escalated complaints are investigated and resolved within 10 working days of receiving your escalation.
I have requested copies of all calls made and documentation you signed with the advisor. Once received, I will do a full synopsis of the matter and address Old Mutual's final response to the Internal Arbitrator who will deliberate on the matter and provide you with a response. This entire process will be completed by 7 July 2016.
Kind regards
Kareemah Sulayman | Complaints Assessor
OMEM CST Complaints Management
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider
+27 (0)21 ********** (fax)
--OCM ********** 6-- (reference)
Old Mutual Logo
www.oldmutual.co.za
Are you registered for MyPortfolio? This free, secure service enables you to update your personal details, view your relevant Old Mutual documents and manage your investment details online. Register now at www.myportfolio.co.za
Old Mutual (South Africa) Limited is a proudly Level 2 empowerment contributor company in terms of the Financial Sector Code. Please access the link below to view our company’s 2014 BBBEE rating certificate.
http://www.oldmutual.co.za/about-us/transformation/black-empowerment/bee-certificates.aspx
Please click on the following link to read the Old Mutual legal notice:http://www.oldmutual.co.za/e-mail_legal_notice