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Claire M
1 reviews | Active since Nov 2020
15 Mar 2023, 08:50
Old Mutual misleading and ***********
Turnaround time for withdrawal not met!! Timelines are misleading. Withdrawal submitted and sms received noting within 5-7 working days only to call in to find out on 7th day I will have to wait cause it was only actioned after 5 working days.
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Replies (2)
Old Mutual's replyOfficial
15 Mar 2023, 08:55Dear Claire
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply15 Mar 2023, 08:55
Official
Dear Claire
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
CM
Claire M's updateReviewer Update
15 Mar 2023, 08:56This is an automated response. Can I have someone call me so that this can be rectified ASAP.
CM
Claire M's update15 Mar 2023, 08:56
Reviewer Update
This is an automated response. Can I have someone call me so that this can be rectified ASAP.