old mutual misleading

<p>My mom took out a funeral policy with Old Mutual in 2010 and has since paid the premium monthly. When she wanted to claim for my cousin who was on the policy? She was told that the policy was cancelled. No telephone records or cancellation documents were sent to her and no messages were sent to her to say if the policy had lapsed. Yet Old mutual is still deducting premiums for my late cousin, and removing members from my mom's policy without her consent. Please give clarity concerning this matter as their was no payout in 2013 and yet you guys are still deducting money in 2016. Policy holder: Annitjie Khoza ID NO: ********** 556086</p>