Old Mutual - ****ming me out of my money

Old Mutual is ****ming me and refusing to refund me my money they have been inappropriately debiting. I cancelled my life cover policy last year 15 March 2024. My new life policy holder sent them a letter stating as such on 15 March 2024. Old Mutual did not cancel my policy but continued to debit funds from me. In February 2025, I noticed they are still debiting me and contacted them through their customer care call center. They gave me an email address to email to cancel debit and to request for my refund. I followed their procedure but they are refusing to pay me back because they want MY BANK STATEMENTS which I am refusing to give them because it is my private statements. They are saying, because I am refusing to give them my BANK STATEMENT, they will not help me and I will not get my money back. The timeline of events: My first contact them was on 24 February 2025 when I discovered they are still debiting me, and I gave them all they requested. 1. 27 February 25 - I sent them the letter my current policy holder sent to them on the following email, ***. 2. 3 March 25 - I received an email from Ronewa Madzhie requesting me to send the documents again in a PDF format which I re-emailed to him/her in a PDF format as requested. 3. 6 March 25 - I received an acknowledge letter from Ryan De Lilley which state that my request is being processed. THIS WAS THE LAST TIME I HEARD FROM NOR CONTACTED BY OLD MUTUAL IN ANY PLATFORM. 4. 18 March 25 - I went into their customer care center offices in Sandton. I was assisted by the manager Jabulile Choma. She spoke to her internal people and they requested I prove to them that the email notifying them that my current policy holder informed them of the cancellation. I requested it and sent it to Jabulile Choma. 5. 24 March 25 - I followed up and nothing has been done. 6. Prior to 1 April 25 - I followed up via phone calls and email. No responses. 7. 1 April 25 - I again went into their office in Sandton because there is no feedback from anyone. When I was there Jabulile Choma told me the person dealing with my case is on leave and will follow up. 8. 4 April 25 - I sent another email asking her for a senior person who can resolve this for me. She never responded and called me to come in the office to resolve this. 9. 7 April 25 - I went in their offices and she got me in touch with a gentleman Hudson Manyemba to assist in resolving this matter urgently as it has already taken already too long. 10. 9 April 25 - 10:55, Hudson called me and told me they want my bank statement to resolve this matter and its their policy. I refused and told him my bank statement is my privacy and their policy cannot infringe in my personal privacy, and I cannot share it with anyone. He told me that I will not be helped if I I don't give them my bank statement. I asked him to ask Jabulile Choma to call me or a senior manager to resolve this matter because I am not willing to share my bank statement with them. He said he will. 11. 13:30, I called Jabulile Choma. She also told me they wont help me because its their policy. I asked her to arrange a meeting with a senior manager or HOD to resolve this matter. She told me she can't. I asked her for the HOD's name and surname. She refused to share his/her details. She went further and said, I will not be helped.

NB! Firstly, Old Mutual debited my money after they were informed to stop and cancel my policy. Secondly, they are refusing to refund me because I am no longer their client. Thirdly, they are holding my money ransom because of their policy that infringes in my private capacity. No policy should trump anyone's constitutional rights and their policy is. Fourthly, Old Mutual has the systems and capacity to detect and confirm if they have debited someone's money or else that person's policy will expire or cancelled due to non-payment. Fifthly, everyone I have contacted refuses to let me speak to senior management and to share the name of the HOD to resolve this matter.