1 reviews | Active since Jul 2021
Old mutual messed up my policies
H I had a funeral cover with old mutual all the years. This year a consultant called me and said she was reviewing my profiles as am paying a lot for a less cover. I regret taking her call I don't know what she did but from that day my debit order was going twice in my bank account on the 25th and last day of the month. I then went to clearwater so that they can assist me with the profile, and they made matters worse they cancelled the policies and now but still have two debit orders. I got hold of her today after i tried to call and she said I requested her to cancel my policy and open a new one which is something I don't think I'll agree to. From Monday I have been trying to get hold of old mutual and am moved from one department to another still with no assistance. Today as I speak am told my policy is cancelled and the other one has lapsed. So should anything happen to me now Old mutual won't be able to cover me as they don't know what is happening to my profile. What's worse the guy who assisted me today to reinstate my policy send the documents with banking details I used 5 Years ago so how sure am I that this policies reinstating is correct. Am asking why old mutual a centralized call center whenever you call the consultant will proudly say it's not their department, they have to transfer you to the correct department which is still not the correct department and then they transfer you again to the correct department which again is not the correct department. The incompetency of this big insurance is shocking.
After two weeks of writing to old mutual till today I haven't received any feedback from them.
I guess it's the way they treat their customers they just acknowledge email, and no one bothered to even check my profile or rather give clear guidance on it.
Your service is of low level your consultants have no clue of what they are doing they need training you need more customer service technique.
After two weeks of writing to old mutual till today I haven't received any feedback from them.
I guess it's the way they treat their customers they just acknowledge email, and no one bothered to even check my profile or rather give clear guidance on it.
Your service is of low level your consultants have no clue of what they are doing they need training you need more customer service technique.
Today’s marks 2 months since I have been in communication with Old Mutual and I have never been so disappointed. Not sure if they train their consultants but am moved from one *********** consultant to another am now wondering if any of them know exactly what they’re doing. The lady who rep**** to the post is also as *********** as her team mates. Can someone frol Old Mutual please assist me am just tired of being treated like a fool. Such a big company with no controls or system. Old Mutual you need to do competency check of your employees they don’t know what they are doing or maybe offer more training.
Today’s marks 2 months since I have been in communication with Old Mutual and I have never been so disappointed. Not sure if they train their consultants but am moved from one *********** consultant to another am now wondering if any of them know exactly what they’re doing. The lady who rep**** to the post is also as *********** as her team mates. Can someone frol Old Mutual please assist me am just tired of being treated like a fool. Such a big company with no controls or system. Old Mutual you need to do competency check of your employees they don’t know what they are doing or maybe offer more training.