Old Mutual/Medscheme fail dismally to render the simplest of Services . . .

<p>I received a letter via regular post on 19/08/2016, originally dated 15/07/2016. This letter was sent to me in lieu of an "outstanding" amount due from my then Old Mutual Staff Medical Aid Fund. The letter notes that the Annual Personal Medical Savings is pro-rated accordingly. It goes further to the highlight an outstanding amount of R600.84 due to the Fund. Now i resigned from Old Mutual effective 30/09/2013 and detailed that my last 2 Salary statements indicate OMSMAF deductions of R2790.00 p/m. The letter further threatened "hand over" for failure to pay said amount after 30 days noted on the letter. The letter was received more than 30 days after said sent date as amazingly OMSMAF/Medscheme still use the defunct South African Postal Services to carry over such apparently pertinent messages.</p> <p>I rep**** to this letter on 22/08/2016 to Nonhlanhla Ditshoane (Credit Control Membership - Corporate Schemes) via the personal email address ironically noted for contact. My email basically enquired about the amount noted and where from it originated? This , i personally think, is standard practice if one is simply thrust with an outstanding bill/due, 3 years after having left an organisation. Clearly, no reply or explanation ever was received. In the interim, OMSMAF has now "handed the account over" to ITC-BA for recouping. Hilariously, i had a chat with a Telephone Administrator who informed me directly that the outstanding now amounted to R758.00 due to my non-payment after recieving the letter. Surely either Old Mutual or the servicing party Medscheme could have afforded a simply explanatory call or courtesy email detailing how this outstanding amount accrued?? I now receive threatening text messages to my Mobile Number from ITC-BA so surely all parties were privy to my mobile number from the onset. I do find the methods employed by both Old Mutual and Medscheme in this scenario to be rather weak in terms of actual service levels, irrespective if i was a previous Employee or not. I also merely needed a knowledgeable individual to explain to me why practically 3years later i now was being hounded for an outstanding amount that was accrued in 2013 and not informed me of it earlier. Amazingly they had my actual residential address as well as correct mobile number, but rather conveniently used it at their leisure. I intend taking this matter further as i was crudely informed this morning that irrespective of my query that i had been handed over by Old Mutual and that the initial amount had now increased to R758.00. </p>