Old Mutual ****med me today

I am not impressed about something happened today to me cause by old mutual. I did immediately transfer from.old mutual bank to my other bank account. The money is not yet released by old mutual to my account. I had to purchase petrol, I am stucked here I am in the middle of nowhere, when I called consulted told me I will get the money after 48 hours but they took my R10 for immediately payment, but I can't access my money yhoooo old mutual wandenza bawo wam. There was no notice for this inconvenience, old mutual ****med me