Old Mutual may no longer be a mutual run for the policy holders but it is old and decrepit.

Have dreadful processes that are detrimental to the client for which nobody at the company will take responsibility. At every step is is someone else's responsibility and you enter a new anonymous queue which ostensibly has a 48 hour turnaround time. However they never respond until at least a week later at which point they ask for documents they already have or move the goal posts or ask for documents they originally told you were not required. Even the helpdesk cynically tell you how much they value your time and then fail to pick up the telephone for the next fifteen minutes after which you get someone on the line who cannot answer your question correctly. Messrs Nathaniel Jacobs, Moegamat Isaacs, Courtney English, Pheliswa Rwayi may be well-intentioned but were unable to provide service. The call centre and the company website are also underpowered/out-of-date. Allan Gray, Sanlam and Alexander Forbes are all much better.