Old mutual max investments, false information that is now costing me so much money and time running around

I am appalled by the service that I received from a financial advisor at Old mutual. Old mutual is an amazing company which I have various other policies with them and didn't have an issue until a month ago when I called Max investments customer service department to check the value of my policy and they advised me an alarming concern that the policy was taken out for 15 years. I was shocked and asked the consultant to cc the financial advisor and send me my contract because I was mislead as I know how contracts work and I only take policies for a period of 10 years. They sent me the policy contract and because it was a face to face contract I had signed a 10 year contract I told them that this is ***** as I've never taken a 15 year contract and advised that this needs to be investigated the contract only has a 1st page where I signed acknowledging that I am taking the contract act but on the page where it stipulates the 15 year contract but its not signed its actually a typed form. I remember signing every page of the contract and I'm honestly very concerned as this is my money I spoke to various agents who referred me to a manager who didn't get back to me 2 weeks now can't remember her name I don't think they put an interaction on my profile because they probably knew I was angry and didn't want to escalate. The financial advisor had called me and apologised stating that I must retract my emails of complaints towards him as it could result in a disciplinary hearing for him. I then felt bad and said but you advised me incorrect information he then said maybe there was a misunderstanding and he apologises. I don't feel comfortable dealing with him any longer because I am an educated person why would I take a contract for 15 years then the consultant say you can always take it out at 10 years when I clearly stated I wanted a 10 year contract. I want this to be sorted out if not I will take this up to legalwise. The call centre takes an hour to answer the call and this is all a stress to me when I wanted to invest in a trustworthy company.