NN
Noluthando N
1 reviews | Active since Sept 2023
05 Sept 2023, 14:45
Old Mutual Max Investment Contract ***9
I have never experienced such bad service in my life. I took out a investment policy plan at Old Mutual but I never thought that their service and mistreating I am getting could be this cruel. I asked to cancel my investment plan due to the lack of disrespect, lack of communication and failing to complaintly to the values, obey their clients decision. They refuse to cancel my contract and they advised that it will take 7 working days and yesterday I had to ask and remind that I don't anything to do with Old Mutual, the responses that I got, shocking, it showed me that they take my cancellation very seriously and they are telling it 3-5 working days without informing me.The money that they were deducting into my account they refuse to give it and yet failed to provide good services, they don't even change a debit order date when you request one. I am not pleased, I am so annoyed.I want my money
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
05 Sept 2023, 14:46Dear Noluthando
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply05 Sept 2023, 14:46
Official
Dear Noluthando
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
NN
Noluthando N's updateReviewer Update
05 Sept 2023, 15:04Good Thabiet
I am not happy with this at all. I don't want my name under under Old Mutual.
I want the money that old mutual was deducting into account. I refuse to wait another 3days.
Can Old Mutual respect that.
Thank you
I am not happy with this at all. I don't want my name under under Old Mutual.
I want the money that old mutual was deducting into account. I refuse to wait another 3days.
Can Old Mutual respect that.
Thank you
NN
Noluthando N's update05 Sept 2023, 15:04
Reviewer Update
Good Thabiet
I am not happy with this at all. I don't want my name under under Old Mutual.
I want the money that old mutual was deducting into account. I refuse to wait another 3days.
Can Old Mutual respect that.
Thank you
I am not happy with this at all. I don't want my name under under Old Mutual.
I want the money that old mutual was deducting into account. I refuse to wait another 3days.
Can Old Mutual respect that.
Thank you
NN
Noluthando N's updateReviewer Update
05 Sept 2023, 18:58Dear Thabiet
Thank you for your response.
I would really appreciate your assistance urgently. I am drained, tired, feeling frustrated with whole back and forth.
Regards,
N.Ncongwane
Thank you for your response.
I would really appreciate your assistance urgently. I am drained, tired, feeling frustrated with whole back and forth.
Regards,
N.Ncongwane
NN
Noluthando N's update05 Sept 2023, 18:58
Reviewer Update
Dear Thabiet
Thank you for your response.
I would really appreciate your assistance urgently. I am drained, tired, feeling frustrated with whole back and forth.
Regards,
N.Ncongwane
Thank you for your response.
I would really appreciate your assistance urgently. I am drained, tired, feeling frustrated with whole back and forth.
Regards,
N.Ncongwane
NN
Noluthando N's updateReviewer Update
06 Sept 2023, 14:12Good Day Thabiet Mintin
I am writing this message with a painful heart, were Old Mutual still keep on making me a fool with their process. I am not happy, i was told that my matter will be resolved within 7 workings then they changed to 3-5 workings (Without communicating to me), then they change to the 22 September.
Old Mutual is making me a fool, time and time again and lie to me with the whole thing. This is very hurtful and painful for a BIG company to do such to a human without having some empathy towards me.
What a poor poor service that I am experiencing
I have escalated to their complaints, ombudsman department, customer services. I have spokes to the following people:Candice Lategan, Shannon Wentzel but they don't communicate the same feedback. With me cancelling the policy doesn't bother and they don't care of how they treat me.. This matter was never escalated that's why they are dragging they felt.
Am even asking for some help on this platform but nothing is moving still the back and forth.
I am writing this message with a painful heart, were Old Mutual still keep on making me a fool with their process. I am not happy, i was told that my matter will be resolved within 7 workings then they changed to 3-5 workings (Without communicating to me), then they change to the 22 September.
Old Mutual is making me a fool, time and time again and lie to me with the whole thing. This is very hurtful and painful for a BIG company to do such to a human without having some empathy towards me.
What a poor poor service that I am experiencing
I have escalated to their complaints, ombudsman department, customer services. I have spokes to the following people:Candice Lategan, Shannon Wentzel but they don't communicate the same feedback. With me cancelling the policy doesn't bother and they don't care of how they treat me.. This matter was never escalated that's why they are dragging they felt.
Am even asking for some help on this platform but nothing is moving still the back and forth.
NN
Noluthando N's update06 Sept 2023, 14:12
Reviewer Update
Good Day Thabiet Mintin
I am writing this message with a painful heart, were Old Mutual still keep on making me a fool with their process. I am not happy, i was told that my matter will be resolved within 7 workings then they changed to 3-5 workings (Without communicating to me), then they change to the 22 September.
Old Mutual is making me a fool, time and time again and lie to me with the whole thing. This is very hurtful and painful for a BIG company to do such to a human without having some empathy towards me.
What a poor poor service that I am experiencing
I have escalated to their complaints, ombudsman department, customer services. I have spokes to the following people:Candice Lategan, Shannon Wentzel but they don't communicate the same feedback. With me cancelling the policy doesn't bother and they don't care of how they treat me.. This matter was never escalated that's why they are dragging they felt.
Am even asking for some help on this platform but nothing is moving still the back and forth.
I am writing this message with a painful heart, were Old Mutual still keep on making me a fool with their process. I am not happy, i was told that my matter will be resolved within 7 workings then they changed to 3-5 workings (Without communicating to me), then they change to the 22 September.
Old Mutual is making me a fool, time and time again and lie to me with the whole thing. This is very hurtful and painful for a BIG company to do such to a human without having some empathy towards me.
What a poor poor service that I am experiencing
I have escalated to their complaints, ombudsman department, customer services. I have spokes to the following people:Candice Lategan, Shannon Wentzel but they don't communicate the same feedback. With me cancelling the policy doesn't bother and they don't care of how they treat me.. This matter was never escalated that's why they are dragging they felt.
Am even asking for some help on this platform but nothing is moving still the back and forth.
NN
Noluthando N's updateReviewer Update
06 Sept 2023, 15:26I am not happy with such back service, delays that I am getting at OLD Mutual.. No assistance
NN
Noluthando N's update06 Sept 2023, 15:26
Reviewer Update
I am not happy with such back service, delays that I am getting at OLD Mutual.. No assistance