Old Mutual Management of My Investment

I am becoming more and more concerned about Old Mutual managing my Retirement Investment. • Was told by OM during October that I can only opt-in to the two-pot system the first week of November and they will send me a link; • No link received, and I called them on the 8th. They arranged a link within 2 hours, and I opted in; • Coming Monday, I was not opted in and called them. A week of excuses such as will call back but never did and empty promises followed every day. By Friday they stated that the system is now updated and activated, and I will be opted in over the weekend; • Monday, again not opted in. Called and several non-sensible discussions later, they stated that all the problems have been sorted out, but they can only activate it the first week in December. After all that happened, do I believe OM, do I trust OM; very definitely not; • I asked to talk to a manager and was told that a manager is giving my case special attention and will call me. These words were confirmed during a later conversation. Now, a day later, no call; • Interesting observation – their complaints web site and contact number does not work. My major concern is the fact that my Retirement Investment is managed as above.