Old Mutual makes false promises and doesn't care for their clients.

<p>I'm an old mutual client, a very unhappy one at that. They promise 48 hours to death claims but never deliver. CE ********** is my claim reference number. I made a claim on the 25th of August 2016 for my uncle's burial which took place on the 27th of August, 13 days later I've still not received any thing from Old mutual. Instead they have been silent, they don't communicate, I've had to go up and down the branches to find out whays going on and they kept saying they had escalated the claim more than 4 times. I've been calling and stressing and they seem to enjoy my frustrations. I thought they were there to assist as a pay every month for such, but when it comes to delivery they don't. They keep making empty promises of calling back for feedback but I always have to be the one calling. I had to use money from my own pocket to contribute and make sure the funeral takes place, thinking old mutual would pay as promised but no. Instead they say they are now investigating , I'm asking myself what investigation are they must with and why it's taking this long because they see no reason to communicate - I'm nothing to them just another client. Why dont they investigate before debiting money from my account every month and what exactly is the investigation about cause they've called all members of my family and we've provided them all the information they needed? And what's the hold up cause I handed in all documentations needed, original documents at that when I made my claim? I'm so fed up and I feel like I've been ****** off. I trusted Old mutual, they seemed legit, but look where that got me. I now have to struggle as i wait and at the same time Chase them for communication cause they don't care about me or how I feel. Yet they keep sending me texts to rate them based on my experience- what rating, cause even 1 out of 10 would be too much to give them. </p>