1 reviews | Active since Mar 2018
Old Mutual Life policy requires me to DIE within 8 years or LOSE all my money?!!!!
I found out today 12/7/2018 that a policy had been put on a payment holiday in 2011 but had never been reinstated. It is a Flexilife policy (so no expiry date!) I asked if I could reinstate the policy (no-one has mentioned this policy since 2011, in any of my Old Mutual Statements including the one delivered in JUNE 2018. I have no record of the email sent, either advising me of a paid up policy or dormant status. it is NOT on my annual statement and I found this policy almost by mistake! I was then told I could not reinstate it. However it was still active because they had used my savings to keep the admin cost being paid for! No it turns out that the amount left in my savings will pay for approx 8 years... I am not PLANNING to DIE in 8 years! so I asked if I could put some more money to ensure the policy will not lapse (worth 500k) and I was told no - if I live longer it will be null and void?!!!!!! I was then told that ALL management were in a meeting and no-one could assist! no they could not give me a name or a number to assist further.
I want to know a) who has the right to authorize my savings as used for admin fees without my consent. I think this is most ******* and **********. b) If they have kept the account open that surely I should be able to add the shortfall to ensure the policy stays till I am dead (IT A LIFE POLICY) if not then why were my saving used. c) If the policy lapsed in 2011 where is my savings! and I want them returned. I have 5 various policies with Old Mutual and I am most shocked at the attitude of the staff to find out why this has been done. Please can someone get in touch with me before I feel it necessary to cancel all policies.
Dear Philippa
I refer to my email and our conversation. I will be in contact with you as soon as I have finalised my investigation.
Regards
Carol Olckers
Complaints Management
Dear Philippa
I refer to my email and our conversation. I will be in contact with you as soon as I have finalised my investigation.
Regards
Carol Olckers
Complaints Management
Dear Philippa
I refer to my emails and trust that this matter was resolved to your satisfaction.
Regards
Carol Olckers
Complaints Management
Dear Philippa
I refer to my emails and trust that this matter was resolved to your satisfaction.
Regards
Carol Olckers
Complaints Management
