Old Mutual Life Policy Cancellation

I have been trying to cancel policy number *** life policy since the 16th June 2020.After payments made via debit order since March 2020,Old Mutual emailed me 18thAug 2020 to say congratulations we have received your first premium. What has been very disappointing is the service from the financial advisor who assisted to put the policy in place. Ms Idas Nafeesa, I really hope my case is an isolated one as far as your customer service goes. To date I have gone to the Cresta branch were I was assured the policy was cancelled effective 4th September. 2weeks later I am still getting a debit order deduction for a policy which in branch was cancelled but still appears as active on OM system. I have submitted all the required documents to cancel but I am not sure why OM still can't advise the actual status despite sending all the records debit order records from FNB. Frustrated