Old mutual life cover big ****

I had and accident in April while I was visiting my mother in Kzn ended up with the operation on leg where they had to fructure my ankle. I put in a claim on my life in June where by every week I had to feel in forms until July. All the necessary documents were send not even once they called me and updated me on my claim or send me a message. I haven't been to work for 6 months now and I haven't healed. I even told them that I need to do another operation to remove the *****s on my ankle as one of my doctors suggested. I did write them a complain 2 weeks back and nothing happened still only today I received a call from them asking me when am I going for another operation there's some documents I need to feel again after I have filled more than 4 documents.And I told them that this money will assist to pay for my operation as I don't have medical aid even the 1st operation was done at the public hospital. Very disappointed and frustrated about this service I have been getting. I have been with old mutual for long and I have more Then 3 policies with them. Struggling like this when you put in a claim is very painful. When they wanted me to join this policy they were calling me now and then and when I joined the next day they send the nurse to my house for blood checks and assessment. And now that am in need of this money they turning a bling eye and very slow I have waited for 3 to 4 months now for this claim. Am struggling to even buy myself some medication and can't even afford medical bills but I have a life cover that I have been paying for years. It's very painful. They are still deducting the little allowance that am getting from my work. Never expected such from big company like this never. They don't care about their clients they only care when they need to take this policies after that you must struggle to get your claims. Every time when I want an update they will give me form to feel in. Why they don't sent a doctor to assess me at my home as they did when I joined. They have been just delaying with all this documents. Old mutual life cover just a big **** and they don't care about their clients at all.