Old mutual Life Annuity complain

I am writing this email to formally express Miss Sylvia Lekoto grievance regarding an investment plan I was sold by Old mutual representative.

She is a domestic worker with no formal financial education or background and trusted OLD mutual to explain the product clearly and honestly. Unfortunately, the information provided to he was not explained in a way that she could fully understand, and key details about the investment — such as the risks, costs, and how the plan actually works — were not clearly communicated, I thought I was investing in a product that could be accessed at any time by giving notice or, at worst, by paying a penalty.

At no point was it clearly explained to her that the funds would be locked in or that there would be severe restrictions. If she had known this, she would never have agreed to such a commitment, especially considering my limited income and lack of financial education. As a domestic worker, she is struggling financially while Old mutual is holding her money.

She hopes for fair resolution, which may include cancelling the product and refunding the investment if appropriate.

Kind regards