MN
Mpolokeng N
1 reviews | Active since Jan 2015
09 May 2016, 19:44
Old mutual legal advice
<p>On the 4th of February 2015 I received a phone call from Mr Brandon Jacobs from old mutual. He told me about the benefits of the life insurance policy I took with them. One on them being free legal advice for my dependants and I. On the 7th of January one of my dependants needed legal advice and I communicated with Old Mutual and up to date I haven't received any assistance with the email I sent seeking legal advice.</p>
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
13 May 2016, 15:23Dear Mpolokeng
Thank you for bringing the matter to our attention. We will investigate and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused.
Regards
Complaints Management
Old Mutual's reply13 May 2016, 15:23
Official
Dear Mpolokeng
Thank you for bringing the matter to our attention. We will investigate and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused.
Regards
Complaints Management
Old Mutual's replyOfficial
17 May 2016, 08:09We apologise for the way that your request for legal advice was managed. Your email request should have been forwarded to the correct department. Although you longer need legal assistance, we do appreciate the time you have taken to give us this feedback. Thank you for the opportunity to provide you with our contact details. Kind regards, Chris Cloete
Old Mutual's reply17 May 2016, 08:09
Official
We apologise for the way that your request for legal advice was managed. Your email request should have been forwarded to the correct department. Although you longer need legal assistance, we do appreciate the time you have taken to give us this feedback. Thank you for the opportunity to provide you with our contact details. Kind regards, Chris Cloete