1 reviews | Active since Sept 2011
Old Mutual lack of humanity
I have been struggling to get through yo Old Mutual Protektor to assist in transferring my money to my new employee pension fund. I am disappointed that I have to publicly mention that Old Mutual treats their clients and if they are a breathe of air that is not seen, but adds to the growth of their organisation. I advised that I expect a response to my email I sent them within 24 hours to which I did not receive any response. I want my funds to be transferred, no questions asked and to be able to close the chapter with Old Mutual for good. You need to be kind to your clients, whether they invest in your organisation at two rand per mouth or two-hundred thousand per month. The principle remains the unchanged .
Yes, your organisation received my review on 18 August 2022. However, I communicated internally with Old Mutual on 17 August 2022, advising that I would like a response in 24 hours prior to using a public platform to obtain your needed attention.
The intention is never to go on a public platform for any reason other than when I as your client reived no satisfaction when trying to have my unselfish needs taken care of or even acknowledging receipt of communication.
I did not even receive an automated response from Old Mutual indicating receipt of my communication whether is was sent to the correct department, or anything of the sort.
I do not experience joy or euphoria when I use public platforms, but the mere fact that these platforms are available assist us as clients to express our dissatisfaction as well as satisfaction with an organisation,
My wish is to have my wish granted in order to allow the best option I think is best when it come to my financial assets. That is fact.
Kind regards
G
Gonwayne Voigt
Yes, your organisation received my review on 18 August 2022. However, I communicated internally with Old Mutual on 17 August 2022, advising that I would like a response in 24 hours prior to using a public platform to obtain your needed attention.
The intention is never to go on a public platform for any reason other than when I as your client reived no satisfaction when trying to have my unselfish needs taken care of or even acknowledging receipt of communication.
I did not even receive an automated response from Old Mutual indicating receipt of my communication whether is was sent to the correct department, or anything of the sort.
I do not experience joy or euphoria when I use public platforms, but the mere fact that these platforms are available assist us as clients to express our dissatisfaction as well as satisfaction with an organisation,
My wish is to have my wish granted in order to allow the best option I think is best when it come to my financial assets. That is fact.
Kind regards
G
Gonwayne Voigt
Thank you for your prompt response and I would appreciate the communication will be via email for the sake of having everything on record since I have lost my trust in your organisation.
Kindly adhere to my wishes.
Warm regards
G
Gonwayne Voigt
Thank you for your prompt response and I would appreciate the communication will be via email for the sake of having everything on record since I have lost my trust in your organisation.
Kindly adhere to my wishes.
Warm regards
G
Gonwayne Voigt