Old mutual lack of communication. What a disgrace

Below you will find a letter form my broker to old mutual asking again for an explanation regarding a letter we receiced but nobody knows about it at old mutual but said monies was paid as per the letter but policy and payments will be stopped? As to numerous requests for explanation no one has come back to us for an explanation. But in the meanwhile they have requested an ita34 from me which costed me accounting fees of 4k and with that denying ever sending such letter to us. I feel after dealing with old mutual for years i will never recommend anybody to make use of om. Regarding this letter. When I called the call centre with regard to this letter I was told that NOBODY Knows about it. I even sent it to them for clearance, but never received an answer.<br> <br> <br> <br> Suddenly the letter came into play when they paid the client the last instalment as per this letter that NOBODY knew about.<br> <br> <br> <br> So how does this work and why did the letter come into play? Why was the payment stopped??<br> <br> <br> <br> That is all that I want to know but we are AGAIN busy for weeks and no answer.<br> <br> <br>