OLD MUTUAL LACK OF COMMUNICATION AND SERVICE

I am trying to get my RA transfered from Old mutual to Syngia financial services. Old mutual has been dragging there feet and in the interim i am loosing money that is suppose to go into my RA as my debit order has been cancelled. Its been 3 months since the process started and the lack of communication from Old mutual is Shocking. We have sent numerous emails and no response from them. Try calling the section 14 department NO DIRECT NR. When you call the call centre you get through to an agent that is working from home the lines are so bad that you can hardly hear them and most of the time they cannot assist you either. I am now fed up with the bad service and lack of service. Old mutual is such a large company is shameful that they cannot provide you with what is neeed