Old mutual keeps on deducting unauthorized debit order- no response despite multiple requests

I am extremely disappointed with Old Mutual’s handling of my policies. For three months now, Old Mutual has been deducting three debit orders from my account, despite me only having two authorised funeral policies. A third policy was created without clear consent after a misleading phone call, and since then the problem has continued. Last month, the unauthorised debit was reversed without any explanation or written response. This month, Old Mutual has again deducted three debit orders, and the third unauthorised amount has not yet been reversed. I have sent multiple emails to customer service and the complaints department requesting: Confirmation of which policies are active Cancellation of the unauthorised third policy Assurance that this will not keep happening To date, I have received no written response at all. I cannot continue to have money deducted incorrectly every month and then be forced to chase Old Mutual to fix it. This is stressful, unacceptable, and shows a serious lack of accountability. I am urgently requesting: Immediate reversal of the unauthorised debit Written confirmation of my active policies Confirmation that the third policy has been cancelled permanently I hope Old Mutual will finally respond and resolve this matter properly. Theresa Sardien