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vernon V
1 reviews | Active since Jul 2011
09 Dec 2024, 12:31
Old Mutual keep on debiting client's bank account despite confirmed cancellation.
Old Mutual double debit a client despite acknowledging his policy was cancelled in time. Now they want to say they will keep debiting the client until such time their systems have been updated and confirmed it has been cancelled. This is totally unacceptable! For a major Company their conduct is horribly bad!
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
09 Dec 2024, 12:36Good day Vernon,
We acknowledge receipt of your review and sincerely apologise for the service experience you have encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you have encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Dec 2024, 12:36
Official
Good day Vernon,
We acknowledge receipt of your review and sincerely apologise for the service experience you have encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you have encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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vernon V's updateReviewer Update
18 Dec 2024, 09:33More than a week later still no resolution, no payback to the client for wrongly debiting his account! This is certainly the worst of all FSP to deal with in the industry.
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vernon V's update18 Dec 2024, 09:33
Reviewer Update
More than a week later still no resolution, no payback to the client for wrongly debiting his account! This is certainly the worst of all FSP to deal with in the industry.
Old Mutual's replyOfficial
18 Dec 2024, 14:39Good day, Vernon.
We apologise for the inconvenience caused. This is not the standard of service we aim to provide. We can assure you that one of our consultants will reach out to you today to assist you further.
Kind regards,
The Old Mutual Complaints Team
We apologise for the inconvenience caused. This is not the standard of service we aim to provide. We can assure you that one of our consultants will reach out to you today to assist you further.
Kind regards,
The Old Mutual Complaints Team
Old Mutual's reply18 Dec 2024, 14:39
Official
Good day, Vernon.
We apologise for the inconvenience caused. This is not the standard of service we aim to provide. We can assure you that one of our consultants will reach out to you today to assist you further.
Kind regards,
The Old Mutual Complaints Team
We apologise for the inconvenience caused. This is not the standard of service we aim to provide. We can assure you that one of our consultants will reach out to you today to assist you further.
Kind regards,
The Old Mutual Complaints Team