Old Mutual Jabulani mall

Good morning my name is Senzekile Siswana I'm a very unhappy customer with old mutual Jabulani Mall since April 2022 making a funeral claim of my deceased father, he was a beneficiary and I was claiming on his behalf submitted all the documents like letter of Authority, death certificate, ID copies just to mention a few but still no help till today, Everytime I go and make an inquiry its either who ever is assisting me does not have the answers for me or I get transferred to different angents. The last time I went it was on the 11 August 2022 they told me the case is close and the money is paid but I didn't receive any money from them. Your assistant will be highly appreciated.