Old Mutual Jabulani Branch Incompetency

<p>I have an investment with Oldmutual from 2015. 1st week of feb 2017 I went to Jabulani branch to request for a withdrawal. It was confirmed that the money will be in with immediate effect as the system and process has changed, a black old mutual card was given to me and I was told I can withdraw at any ATM. On the 27/02/2017 I tried withdrawing the money using the card and the balance was R0.00. The same day I called the call centre 9 times and the 9th person I spoke to told me that I will need to go back to the branch as he is unable to pick up any request done in Feb this year. Driving from four ways to soweto which is 46km I was then told the process will be speed up and the money will be in the next day (28/02/2017). Using my airtime again I called the head office and I was told the request for my withdrawal was sent only on the 27/02/2017. I then explained to the manager the urgency of me getting that money hence my visit to the branch was 4 weeks ago. He confirmed that he will lodge a complaint to the manager in Jabulani mall and she/he will call me fisrt thing in the morning (01/03/2017). 10:30am I decided to call the head office to request for Jabulani branch contact numbers of which I was on hold for 15min before I could get the numbers. I called the branch on the number provided ( ********** 208), my call was dropped 4 times before I could speak to someone. When I called back few munites later the lady by the name of Mabongi Ntshangase answered the phone, I requested to speak to the manager and she told me the manager was in a meeting even after explaining the urgency of the call (no customer service s****s whatsoever).</p> <p>On my 1st visit I disclose to the consultant that was assisting me that I need to pay the lawyers by COB the 28/02/2017. My second visit to the branch I went back to the same consultant Charlotte which didnt show any empathy whatsoever told me she will speed up the process. I am still waiting for the manager's call even now which makes me feel that no one is taking me serious.</p> <p>I have spent so much money just to get my money that I have been saving with the company, the airtime that I've used and the petrol that I have used to go to the branch its a lot and I want all this to be reimbursed.</p>