Old Mutual Is Withholding My Money – Ignored After 3 Escalations

I am extremely disappointed and frustrated with Old Mutual. I have done everything required of me to cancel my policy and withdraw my funds, yet I am being completely ignored. I submitted all the necessary forms and supporting documents to the correct email address (***) as instructed. Since then, I have received no acknowledgement, no update, and no indication that my request is even being processed. Every time I call, I get through to call centre who cannot forward my call to the responsible department. It is evident that I cannot speak to anyone. their so-called agents are unavailable. Their what's app number is not working at all. What makes this worse is that I have escalated this matter three times already. Three escalations, and still not a single response. It feels like my emails are being deliberately ignored. At this point, I am honestly starting to believe that Old Mutual does not want to refund me. Why else would there be such a complete lack of communication? This is my money, and I should not have to chase a large financial institution just to get what is rightfully mine. This situation has caused unnecessary stress, frustration, and financial strain. I trusted Old Mutual to act professionally and fairly, but this experience has completely broken that trust. All I want is my policy cancelled and my funds paid out—nothing more, nothing less. Instead, I am being met with silence and delays. Old Mutual, this is unacceptable. Stop ignoring me and process my request. I WANT MY MONEY, and I want it now. If this is not resolved urgently, I will have no choice but to escalate it further through formal regulatory channels.