1 reviews | Active since May 2015
Old Mutual is useless with their admin.
IF ANYONE FROM OLD MUTUAL EVER CONTACTS YOU ABOUT TAKING OUT ANY POLICY OR SERVICE, DO YOURSELF A FAVOUR AND CUT THE CALL.
There is no way of getting anything done after you sign up for whatever they are selling you.
Only contact is CALL CENTRE, should rather be called NON-CALL CENTRE.
Cancelled investment about 3 month ago after numerous attempts via CALL CENTRE, ONLINE and even a visit to the local BRANCH OFFICE.
Old Mutual eventually closed my account and after about 11 days paid out my investment.
Lo and Behold they have now June 2022 since taken a second debit order off my bank account, three months since the account was cancelled. They did eventually refund the debit order taken last month, but once you close your account with them are they so useless that they cannot do a simple task like cancelling the debit order. It has to be cancelled from their side, as they set it up.
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
