Old Mutual is useless when coming to insurance!

Old Mutual is just a useless financial service that doesn’t value their clients. My mother has been paying an insurance for 20 years and then January and February they didn’t deduct he went to the offices and they contacted at a customer center and they said they will deduct on the 1st of March and they didn’t. Yesterday my mother called and she spoke to some disrespectful lady who told my mother that there policy has lapsed and there’s nothing she can do and that they were suppose to deduct on the 1st of March there was no money in the account the debit order bounced my mother was like I can even provide you my bank statement to show you that there was money in the account she just dismissed it and when my mother asked her what’s her name she started acting like she was having problems with the line, like pretending that the line is bad and she can’t her my mother and she hanged up on my mother.