OLD MUTUAL IS USELESS AND A SERIOUS INCONVENIENCE

I did a withdrawal request on one of my savings policies on the 14th of October as i had an emergency. I followed up a week later and was advised there is a tax doc i needed to fill out. They emailed me the doc on the 21st Oct which i signed and returned same day. I followed up on the 24th and was told i need to use another reference again CET*** - yet the initial one provided was CET*** and no one communicated this upon me calling in. Nonetheless, to date my funds have not been processed. My app still has an error message and my withdrawal never happened. I have emailed several times, called without success. Needless to say i will be cancelling all policies with OLD MUTUAL as i clearly cannot depend on them when i have emergencies and need my funds

#BlackFriday