1 reviews | Active since Apr 2023
Old mutual is useless
One star because zero is not available
I've now tried for months to get the beneficiary on my living annuity derltail changed This was the response on 23 April Good day Raymond Le Roux
Thank you for your detailed email alomng with the shared screenshots.
I have logged this for further investigation: INC***
Once resolved, I will revert to you.
Kind regards
Malachi Agulhas
Customer Service Specialist I Self Service Support Complaints Mutualpark, Pinelands
This was on 13 May Good day Raymond Le Roux
Apologies for the delay in my response.
Kindly note that your Incident is still being investigated.
Once I get feedback, I will revert to you.
Kind regards
MALACHI AGULHAS
Customer Service Specialist I Self Service Support Complaints Mutualpark, Pinelands
The app simply does not work as I've changed and added the missing details
I asked tou to rectify the details old mutual, not to solve world hunger
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
I still cannot verify my recipients as I have transactions in progress since 29 May, and this might take seven working days to complete
On Wed, 20 May 2026, 8:42 am Customer Complaints Feedback <***> wrote:Good day Raymond
I refer to your complaint submitted via the Hellopeter website.
I am sorry to hear about the service experienced and sincerely apologise.
I will look into the matter and provide you with feedback.
Kind regardsDELIA SMITSenior Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***4--
I still cannot verify my recipients as I have transactions in progress since 29 May, and this might take seven working days to complete
On Wed, 20 May 2026, 8:42 am Customer Complaints Feedback <***> wrote:Good day Raymond
I refer to your complaint submitted via the Hellopeter website.
I am sorry to hear about the service experienced and sincerely apologise.
I will look into the matter and provide you with feedback.
Kind regardsDELIA SMITSenior Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***4--