RF
Refiloe F

1 reviews | Active since Mar 2018

16 May 2018, 11:02

OLD MUTUAL IS UNRELIABLE / BAD SERVICE / AFTER THREE MONTHS MY MONEY IS STILL NOT PAID AND THE OTHER PORTION TRANSFERRED TO MOMENTUM

I have never experianced such service in my life. After speaking to different consultants for the past month and couple of days nothing has been done. I have to literally call and ask for feedback and if these nothing done, the consultant will promise to give me feedback and never do. They all give me different information which doesnt make sense as they should be trained and shown what the processes are. I'm feed- up and need the protion I asked for in my account and the rest moved to Momentum as I work for a different company. I hope people actually do their research before getting into any sort of agreements with companies that do not even care to get the job done when they supposed. I'm well aware that these protocol that needs to be followed however it's a different story when nothing is done and me as the client having to call to find out what the feedback is.

CAN SOMETHING BE DONE BECAUSE I NEVER WANT TO DEAL WITH OLD MUTUAL EVER IN MY LIFE.

0
Replies (1)
Old Mutual
Old Mutual's reply16 May 2018, 12:30
Official

Thank you for taking my call. I will investigate your pension fund transfer and will revert to you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management