Old mutual is unprofessional. dont take funeral cover with them or you will have to take your loved ones dead body to their offices for them to help you.

I’ve had a frustrating experience with Old Mutual as a retirement and pension fund administrator. After resigning from my previous job, I chose to discontinue my account with them, but it’s been three months and I still haven’t received my funds. Although SARS approved my request two months ago, I keep getting emails saying it will take another 3 to 5 working days—yet the issue persists every week. They also keep calling to verify my account, which adds to the confusion. It feels like they have unqualified staff who are underpaid, leading to a lack of knowledge and service. If you’re considering pension funds or funeral cover, I strongly recommend looking elsewhere—like Discovery or other providers—rather than dealing with Old Mutual.